Frequently Asked Questions

Orders & Shipping

Where do you ship from?

Orders are shipped from Casablanca, Morocco, where each piece is carefully prepared with intention.

Do you offer international shipping?

At the moment, shipping is available within Morocco only. We are working on expanding to international delivery soon.

How does Pay on Delivery (POD) work?

If you choose Pay on Delivery, you will pay for your order in cash upon receiving it. Please ensure you have the exact amount ready.

Can I pay online instead?

Currently, we offer Pay on Delivery as our main payment method. Online payment options will be available in the future.

How long does shipping take?

Once your order is confirmed, delivery typically takes 3 to 5 business days, depending on your location. You will receive a confirmation message once your order is out for delivery.

If you haven’t received your order after 10 days, please reach out to us atsupport@hana-studio.comfor assistance.

I need my item for an event. Can you deliver it faster?

Please text our customer care team on Instagram @hanastudio___, and if possible, we will speed up the dispatch of your package.

Sizing & Fit

How do I choose the right size?

Our garments are designed with fluidity in mind. You’ll find a detailed size guide on each product page, along with recommendations for different body types. If you’re unsure, feel free to contact us for guidance.

Are your garments adjustable?

Some pieces, like our Upgrades, are free size—designed to be layered and styled in different ways, offering more flexibility in fit.

Craftsmanship & Materials

Where are your pieces made?

Every piece is designed and proudly made in Morocco, in a small-scale atelier in Casablanca that values both traditional craftsmanship and contemporary tailoring.

We chose to work with a human-scale atelier, where each step of the process is carefully overseen to ensure quality, attention to detail, and respect for the craft.

 What fabrics do you use?

Our fabrics are sourced from factory surplus. This approach not only gives each piece a sense of exclusivity but also reflects our commitment to reducing waste and embracing what is already available.

We carefully select fabrics that balance structure and movement, ensuring comfort while maintaining Hana Studio’s signature silhouettes. Specific fabric details can be found on each product page.

Returns & Exchanges

Do you accept returns?

We believe in intentional purchasing. If your order doesn’t feel right, you can return or exchange it within 2 days. The item must be unworn and in its original packaging.

What if my item arrives damaged?

We take great care in packaging, but if something isn’t right, please contact us immediately upon receiving your order. We will do our best to resolve the issue and ensure a timely solution.

Philosophy & Brand Story

What does “Hana” mean?

Hana carries multiple meanings across languages:
In Japanese (花), it means “flower”, reflecting our inspiration from nature.
In Arabic (هناء), it means “peace of mind”, embodying the comfort and ease in our designs.
In Darija (هانا), it means “Here I am”, a nod to self-expression and identity.

How is Hana Studio different from other brands?

Hana Studio is not about trends—it’s about a wardrobe that evolves with you. Our pieces are designed to be timeless, versatile, and playful, encouraging creative styling rather than fast consumption.

Sustainability

How does Hana Studio approach sustainability?

We believe that the best sustainable choice is to buy less and wear more of what you already own. This is where our Upgrade section becomes truly powerful. Rather than encouraging the constant urge to buy new things just to stay on trend, we offer thoughtful pieces that allow you to:

  • Expand the life of your wardrobe
  • Reinvent your outfits
  • Embrace styling as a creative act

For us, sustainability is not just a trend—it’s a way of thinking, designing, and creating with intention. Our collections are designed to give you freedom and playfulness, allowing your wardrobe to evolve with your changing moods and lifestyle.

Instead of replacing, we inspire you to reimagine—ensuring that every piece you own has endless possibilities.

What makes Hana Studio different from fast fashion?

Unlike fast fashion, which is built on mass production and constant trend cycles, we focus on.

  • Craftsmanship
  • Longevity
  • Creative Styling

Our approach is about less but better—pieces that evolve with you and can be worn in multiple ways over time.

Customer Service Hours

Our customer service team is available Monday to Friday, from 9am to 5pm (GMT+1), ready to assist you with any inquiries.

Whether you need help with products, shipping, returns, sizing, release dates, or anything else, we’re here to provide support every step of the way.

For quicker responses, feel free to reach out to us on Instagram at @hanastudio___.